Have ya'll ever ordered anything from Football Fanatics? I actually order quite a bit from them, as their selection is pretty extensive, quality is good, service is excellent, and I really like their stuff.
Well, I recently ordered the cutest little UK Nike t-shirt (pictured below) and just couldn't wait for it to get here. If you have ever used FF you know that all their stuff comes really fast, like in 3 days, and shipping is only $4.99 regardless of order size. It's a great deal.
So, anyway, just a few minutes ago I'm sitting in my living room and who should arrive at my doorstep? -- But UPS! I'm super excited, of course, as I just love to get packages by mail, and I know that this particular package just so happens to contain a really cute new shirt for me to wear as I'm watching the game tonight as well as some pom-poms for my daughters. After checking out the pom-poms (they are darling, btw) I turn to the t-shirt package and open it up. I can hardly wait to go and put on my new shirt and so I hold the shirt up to examine it, and holy crap, you'll never guess what I saw? Instead of my UK shirt -- it's a KU shirt! Yes, that's right, it's the exact same style of shirt I ordered, but instead of saying UK with the word "Wildcats" on the side, it has a KU and "Kansas" written on it and where there should be a little UK logo, there is a none-to-attractive Jayhawk staring at me!! I simply can't believe it, is this some sort of joke??
Obviously, I immediately proceeded to call the Football Fanatics customer service department, and I actually feel rather sorry for the poor women who had to take my call as I was probably not all that polite after receiving my incorrect order, but bless her heart, she just fell all over herself apologizing, telling me that the shirt I actually ordered should be arriving by next Tuesday, all shipping fees would be waived, of course, and she's so sorry, she's just can't see how the service department could have made that mistake, is there anything else she can do for me, etc. etc. in addition to giving me all kinds of free coupons to use on my next order. She was really great and even though I'm still waiting for the shirt I ordered to arrive I will most definitely be shopping at FF again.
I thought it was a rather funny (and true) story; I just had to share it as I still can't believe it happened. Pretty crazy. : )